There are a lot of discussions taking place about enterprise mobility and its impact on business. Just in the last few years, mobile has continued to play a transformative role by empowering and engaging employees to drive health and safety transformation. At ProcessMAP, we continue to monitor mobile adoption across 100,000+ locations of our customer base with end-users in 140+ countries. The rapid pace of mobile adoption has exceeded our own forecast but we also appreciate the potential that mobile solutions hold in unlocking untapped value for our customers. EHS leaders within our customers’ organizations are at the forefront of this digital transformation and continue to push the envelope to broaden the scope of the use-cases. More than ever before, we continue to see a stronger and more seamless integration of EHS mobile solutions with customers’ day-to-day operational processes and workflows. Acknowledging this significant shift in behavior, we wanted to share a few insights on the adoption of mobile solutions as the EHS community strives to keep people healthy and safe. Please note that unless otherwise stated, the data presented below is from our customers, for the period ending in March 2020.
- Mobile Traffic is Up by 51% and Data is Up by 600%: Globally, we have seen a 51% increase in mobile traffic, with continued higher adoption in North America (64.64%), followed by EMEA (17.62%) and LATAM (17.37%). Across our user community, 84% of our total traffic came from iOS and 16% from Android. Although North American traffic from iOS devices continues to dominate, internationally the traffic from Android devices has steadily increased from 11% to 16%, a net increase of 45%. The volume of data from mobile has skyrocketed by more than 600% in the last year. Like many industries, we continue to see a significant focus on enterprise mobility initiatives across our customer organizations. As more employees work remotely in the field, standard security appliances can no longer be considered adequate for secure access. This accelerates the adoption of Enterprise Mobile Device Management and Mobile Application Management solutions, as well as promotes the shift from the desktop applications towards mobile. As of April 2020, desktop usage dropped to a record low of 43.27%.
- 227% Increase in Near-Miss Reporting Process via Mobile: As safety leaders in our customer community continue to focus on processes to prevent incidents, near-miss reporting has taken a center stage - to engage employees to report, investigate and implement countermeasures. Incident reporting via mobile truly has been a game-changer.
- 281% Increase in Assessments and Audits: With mobile solutions providing significant advantages for ﬁeld auditing, inspections, and/or verifications, we observed that the number of audits being conducted on mobile devices continues to increase significantly, with more than 280% increase in the identification and management of action items.
- Processes Reaching Nearly 100% Mobile Transformation: People and procedural observation processes, such as the Behavior-Based Safety (BBS) programs, are a classic example of reaching nearly 100% mobile digitization. Instead of being tethered to their desktop computers or utilizing paper-based forms, users have quickly adopted mobile to perform observations and engage employees more effectively and directly on the floor of operations. As of March 2020, nearly 70% of all observations data have come from mobile devices and we forecast that by the end of CY 2020, the digital transformation will be complete with nearly 100% safety observations reported via mobile.
Some of the key drivers that have elevated mobile as the new frontier of EHS digital transformation, include:
- Increasing scope of Artificial Intelligence and Machine Learning within mobile devices - with AI-powered voice assistants such as Siri, Google Assistant, Alexa and Cortana becoming increasingly prevalent across mobile devices and household appliances, there is a wider acceptance of such technologies to facilitate both work and personal tasks. Together with features like voice recognition for hands-free use, mobile EHS solutions vastly increase the usability and the scope of what safety stakeholders can do.
- Micro geolocation-based technology significantly increases the flexibility of the business logic of the apps, from supplying the exact location of the user during an incident or event, to the decision-making based on the proximity of the user to a specific area or location.
- Mobile device synchronization with smart wearables and IoT-enabled industrial devices expands the scope of data points that can be used by the systems to help make decisions and analyze already accumulated data.
- Seamless Biometric Authentication - voice, facial and fingerprint-based authentication and recognition hardware is included in all modern mobile devices and the manufacturers are slowly opening up the sensors’ APIs to be used for a wider range of applications.
With a convergence of Industry 4.0 and EHS 4.0, where connected devices and connected workers fundamentally transform the traditional workplaces and open up a new landscape of workplace safety powered by real-time data and analytics, mobile devices will continue to be the predominant vehicle for disruptive innovation and change. In this evolving context, ProcessMAP is committed to co-innovating with our global customer base, the next-generation of EHS 4.0 compliant, mobile-first solutions that can help each and every safety stakeholder to become a power-user of easy-to-use and intuitive applications.