Introducing our new Customer ViewPoint corner - a dedicated space for ProcessMAP customers to directly share their objectives, initiatives, experiences, and key drivers to achieve EHS excellence!
"Our customers are not just buyers of a software platform. They are our inspiration to identify the underlying needs and objectives of EHS leaders, and be our partners in developing industry-leading solutions. Recently, I had a chance to sit down with Joseph (Joe) Malato, National Director of Safety for Valet Living to understand his key drivers to adopt a digital EHS solution. Here are some excerpts from my conversation with Joe Malato."
Dave Rath - CEO, ProcessMAP Corporation
Hi Joe, tell us a little about yourself and your background.
Hi Dave, I am the National Director of Associate Safety at Valet Living and have been in this role since October 2017. With more than two decades of experience in the field of workplace health & safety, my primary focus is to proactively develop programs and adopt measures that ensure the safety of my associates.
Have you ever used an EHS software platform in your previous organizations? As a decision maker, have your selection criteria changed?
Yes, I did evaluate and implement two different EHS software platforms in my previous organizations. One of the most challenging aspects of proactively dealing with workplace health & safety is to identify critical intelligence hidden in data that’s scattered across different functional and technical silos. A robust EHS platform helps connect the dots and brings forth actionable decision-grade intelligence. I think the biggest change in the industry’s needs for EHS software revolve around simplicity of usability and powerful data analytics.
Valet Living is an interesting business. Tell us a little about Valet Living and its future plans.
Valet Living is the standard-setting doorstep collection amenity that adds value and convenience to every multi-family community. Servicing over a million apartment homes across 40 states, Valet Living has grown to become not just the only national provider of doorstep collection and recycling services, but also the only nationally-recognized full service amenities provider to the multifamily industry. In addition to doorstep collection, Valet Living’s turns, maintenance and pet station solutions make life easier for both property managers and residents, while improving property values.
If I can ask, why did you select ProcessMAP?
While evaluating different EHS platforms, ProcessMAP stood out from the other available options primarily because of the feedback from our end users during a 3-week sandbox process. Our users loved the simple-to-use and intuitive user interface and how well the mobile apps work. At the corporate level, we chose ProcessMAP for its strong analytics and reporting capabilities, and deep out-of-the-box integrations with various upstream and downstream applications that we needed to integrate with.
As the Director of Associate Safety, what are the various programs and initiatives you are responsible for?
My singular responsibility is to provide a safe working environment for all of our associates. Additionally, I led the program to adopt a digital EHS platform that helps our field teams easily use their smartphones or tablets to report near-misses, and incidents. While we aim to empower our field associates to record and report an incident and file for claims from their phones, we were also focused on ensuring our corporate staff is able to easily validate claims and pass them on to registered TPA (Third Party Administrators).
With most of your associates on the field, how would you characterize the risk profile of your associates? What are you worried about most?
With more than 4700 of a total of 6000 associates in the field, we have a very high potential for recordable incidents, injuries, and claims. Such an elevated risk profile is accompanied by significant financial risk in the shape of workers compensation claims and high insurance costs. Lack of visibility to Accurate, Complete, and Timely (ACT attributes of) data intelligence used to be my greatest concern. As we continue to roll out ProcessMAP EHS solutions across our organization, we have an unparalleled view of when, where, and why safety incidents happen or have the potential to happen.
What were the catalysts behind your EHS Software initiative?
While there were several drivers, one of the key catalysts was the inability of our team to accurately and quickly report and investigate safety hazards and incidents. Manual processes slowed down our overall processing times. Additionally, we had limited visibility into workers compensation claims. Above all, we had no effective system to measure whether our safety programs were yielding any tangible results.
How far are you in the ProcessMAP platform implementation?
Your team’s agile implementation methodology is highly effective versus the lengthy process experienced in my previous implementations. It took less than 3 months from signing the contract to conducting blueprinting sessions, training workshops, and ultimately a complete roll-out of the platform across the entire organization. Today, we are able to easily evaluate the safety behavior of our associates, quickly track recorded incidents, expedite claims processing, and above all, foster a “zero-incident” culture.
What has been your experience with the ProcessMAP Team?
The three key elements that differentiated our overall experience were the continuous engagement, clear communications and the high standards of professionalism demonstrated by ProcessMAP’s implementation team. After going live, we now have a dedicated Customer Success team, with whom we work very closely as we continue to expand the use of the platform.
What has surprised you the most as your team started using the platform?
I believe the most pleasantly surprising discovery for us was to realize that we could investigate safety incidents on nearly real-time basis because of the ease with which our field teams can report such incidents from their mobile phones. At an aggregate level, we have a bird’s-eye view of the overall safety and risk profile of all our associates, seamless perform root-cause analysis and incentivize safety-focused behavior.
How are you going to measure the success of this initiative?
We strive to achieve “zero incident” culture for all Valet Living associates. Intrinsically linked to this objective is our decision to tie more than 75% of our District Managers, who manage a team of field associates, to the number of safety observations they record every quarter. Any technology-driven solution can be categorized as a success only if it fosters user adoption and user-engagement. So far, we are deeply encouraged by the rapid uptake of ProcessMAP’s EHS solutions by our field associates as well as district managers. Additionally, driving down our TCIR by 20% is also a measurable goal for us to evaluate the success of our EHS strategy.
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